PRANAD TOUR SERVICES

PRANAD TOUR SERVICES

Effective Date: 23 July 2026

PRANAD TOUR SERVICES (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our customers, website visitors, business partners, and users of our travel services. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you access our website, book our travel services, communicate with us through telephone, email, WhatsApp Business Platform, Rich Communication Services (RCS), social media platforms, or any other digital communication channel operated by PRANAD TOUR SERVICES.

We recognize that privacy is a fundamental aspect of customer trust. Accordingly, PRANAD TOUR SERVICES follows responsible data protection practices and complies with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable guidelines issued by Meta Platforms, Inc., Google, and telecom service providers regarding business messaging.

By using our website, booking travel services, or communicating with PRANAD TOUR SERVICES through any official communication channel, you consent to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy.

1. Introduction

PRANAD TOUR SERVICES values transparency and is committed to ensuring that customers understand how their information is handled throughout their interaction with our business.

Our objective is to:

  • Protect customer privacy.
  • Collect only information necessary for providing travel services.
  • Process information fairly and lawfully.
  • Prevent unauthorized access or misuse of customer data.
  • Comply with applicable legal and regulatory obligations.
  • Ensure secure communication through Meta WhatsApp Business API and Google RCS Business Messaging.

This Privacy Policy applies to all users of our website, travel booking services, customer support channels, promotional campaigns, and digital communication platforms.

2. Information We Collect

To provide reliable travel and tourism services, PRANAD TOUR SERVICES may collect various categories of information depending on the nature of your interaction with us.

A. Personal Information

We may collect personal details such as:

  • Full name
  • Residential address
  • Email address
  • Mobile number
  • Emergency contact details
  • Date of birth (where required)
  • Gender (where required for travel bookings)
  • Nationality
  • Passport details (for international travel)
  • Government-issued identification details
  • Visa information (where applicable)
  • Travel preferences
  • Billing address
  • GST details (for business customers)
  • Payment reference information

We collect this information only when voluntarily provided by you during inquiries, bookings, registrations, or customer support interactions.

B. Booking Information

To facilitate travel arrangements, we may collect:

  • Destination details
  • Departure and return dates
  • Passenger information
  • Hotel preferences
  • Transportation preferences
  • Special assistance requests
  • Meal preferences
  • Travel insurance selections
  • Tour package selections
  • Booking history
  • Cancellation history
  • Refund requests

C. Device Information

When you access our website or online services, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device model
  • Operating system
  • Language settings
  • Internet Service Provider
  • Device identifiers
  • Screen resolution
  • Website usage patterns
  • Error logs
  • Access timestamps

This information helps us improve website performance, maintain security, and enhance user experience.

D. Cookies and Similar Technologies

Our website may use cookies and related technologies to:

  • Remember user preferences.
  • Improve website functionality.
  • Analyze visitor traffic.
  • Enhance booking experience.
  • Maintain secure user sessions.
  • Prevent fraudulent activities.
  • Deliver relevant content.

Users may disable cookies through browser settings; however, some website features may not function properly if cookies are disabled.

E. Message Data

When you communicate with PRANAD TOUR SERVICES through WhatsApp Business Platform, Google RCS, email, SMS, or website contact forms, we may collect:

  • Mobile number
  • Message content
  • Date and time of communication
  • Delivery status
  • Read status (where available)
  • Customer inquiries
  • Customer support requests
  • Attachments voluntarily shared
  • Communication preferences

Message content is processed solely for providing requested services, customer support, booking confirmations, travel updates, and other legitimate business purposes.

3. Purpose of Data Collection

PRANAD TOUR SERVICES collects and processes personal information only for legitimate business purposes, including but not limited to:

  • Processing travel bookings.
  • Confirming reservations.
  • Issuing travel itineraries.
  • Providing customer support.
  • Sending booking confirmations.
  • Delivering travel reminders.
  • Sharing itinerary updates.
  • Responding to customer inquiries.
  • Processing cancellations and refunds.
  • Managing travel documentation.
  • Verifying customer identity where required.
  • Complying with legal obligations.
  • Improving customer experience.
  • Enhancing website performance.
  • Preventing fraud and unauthorized activities.
  • Conducting internal audits.
  • Maintaining business records.
  • Sending promotional travel offers, discounts, and holiday packages only where lawful consent has been obtained.

We do not collect personal information beyond what is reasonably necessary for providing our services.

4. Consent for WhatsApp & RCS Data Processing

PRANAD TOUR SERVICES uses the official Meta WhatsApp Business Platform and Google Rich Communication Services (RCS) for customer communications in accordance with applicable platform policies and legal requirements.

By voluntarily initiating communication with us, providing your mobile number, opting in to receive messages, or otherwise consenting through our website or booking process, you authorize PRANAD TOUR SERVICES to send messages relating to:

  • Booking confirmations
  • Payment confirmations
  • Travel reminders
  • Tour updates
  • Schedule changes
  • Hotel information
  • Flight updates
  • Customer support responses
  • Emergency travel notifications
  • Promotional offers (where consent has been obtained)

We do not send unsolicited marketing communications through WhatsApp Business or RCS. Promotional messages are sent only to customers who have expressly opted in or where otherwise permitted under applicable law and platform policies.

You may withdraw your consent to receive promotional communications at any time by replying with “STOP,” contacting our customer support, or using any opt-out mechanism provided in our communications. Withdrawal of consent for promotional messages will not affect transactional messages that are necessary for fulfilling your travel bookings or complying with legal obligations.

5. Legal Basis for Processing

PRANAD TOUR SERVICES processes personal information based on one or more of the following legal grounds:

A. Performance of a Contract

We process your information to fulfill our contractual obligations, including arranging travel bookings, confirming reservations, coordinating with airlines, hotels, transport providers, and delivering requested travel services.

B. Consent

Where required, we rely on your explicit consent to process your information for marketing communications, WhatsApp Business messaging, RCS notifications, newsletters, promotional offers, and other optional services.

You may withdraw your consent at any time; however, such withdrawal will not affect processing carried out prior to the withdrawal or processing necessary for contractual or legal obligations.

C. Legal Compliance

We may process and retain personal information to comply with applicable laws, regulations, judicial orders, taxation requirements, accounting obligations, consumer protection laws, and requests from competent government authorities.

D. Legitimate Business Interests

We may also process limited information where necessary to improve our services, enhance website security, prevent fraud, maintain records, analyze customer feedback, resolve disputes, and ensure the efficient operation of PRANAD TOUR SERVICES, provided that such processing does not override your fundamental rights and freedoms.

Stay Secure

Your privacy matters to us—trust pranad tour services to protect your data every step of the way.

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